Refund policy

At ShopWhizz, we value customer satisfaction and strive to provide high-quality beauty products. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds
Refunds are available under the following conditions:

  • The product is damaged, defective, or incorrect upon arrival.

  • The refund request is made within 7 days of receiving the order.

  • The item is unused, in its original packaging, and includes all accessories.

Non-Refundable Items
Certain products cannot be refunded, including:

  • Opened or used beauty products due to hygiene reasons.

  • Items purchased on sale or at a discounted price.

  • Products damaged due to misuse or mishandling.

Refund Process
To request a refund, please follow these steps:

  1. Contact us at +92 335 4171422 or shopwhizz311@gmail.com with your order details and reason for the refund.

  2. Provide clear photos of the damaged or incorrect product for verification.

  3. Once approved, we will guide you on the return process if required.

  4. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the refund is due to our error.

  • Shipping charges are non-refundable.

If you have any questions, feel free to reach out. We appreciate your trust in ShopWhizz and are committed to providing the best shopping experience.